How do I handle cancellations?
You can set your own cancellation policy and manage cancellations through your dashboard.
What information should I include in my listing?
- High-quality photos
- Detailed room descriptions
- Amenities offered
- Pricing and availability
- Location and contact information
- Policies and rules
Can I set different prices for different rooms?
Yes, you can set individual prices and availability for each room or facility type.
How do I manage bookings?
You can view and manage all bookings from your hotel dashboard, where you can accept or decline requests.
How do I list my hotel or facility?
1. Sign up as a "Hotel/Facility Owner"
2. Complete your business profile
3. Add room/facility details, pricing, and availability
4. Upload photos and amenities
5. Submit for approval
How do I handle returns?
You can set your own return policy in your shop settings.
What are the shipping options?
You can set up your own shipping methods and rates, or use our integrated shipping solutions.
ow do I manage inventory?
Your shop dashboard provides inventory management tools to track stock levels and update product availability.
Can I sell multiple types of products?
Yes, you can list unlimited products across different categories in your shop.
How do I create a shop?
1. Sign up as a "Shop Owner/Seller"
2. Complete your shop profile
3. Add your products with prices and descriptions
4. Set up shipping options
5. Submit for approval
What should I do if I encounter a bug?
Please report any bugs to our support team with screenshots if possible. We'll investigate and fix the issue promptly.
Can I use Oyinmarket on mobile?
Yes! Our website is fully responsive and works on all devices. We also have a mobile app available for download, right on our page for instant download and install
I'm not receiving email notifications. What should I do?
Check your spam folder, verify your email address in your account settings, and ensure you haven't unsubscribed from notifications.
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your email.
The website isn't loading properly. What should I do?
Try:
1. Refreshing the page
2. Clearing your browser cache
3. Using a different browser
4. Checking your internet connection
How do I become a featured vendor?
Featured vendors are highlighted on our homepage and receive priority visibility. Contact our team for sponsorship options.
Can I list my business in multiple categories?
Yes, if your business offers services in multiple categories, you can list them accordingly.
Do you offer bulk booking discounts?
Yes, for corporate clients and bulk bookings, please contact our sales team for custom pricing.
Can I advertise on Oyinmarket?
Yes, we offer various advertising options. Contact our sales team for details.
How can I partner with Oyinmarket?
We're always looking for partnerships! Contact our business development team at partnerships@oyinmarket.com.
What is your cancellation policy?
Cancellation policies vary by vendor. Please check the vendor's specific cancellation policy before booking.
Are there any hidden fees?
We believe in transparent pricing. All fees are clearly displayed before you confirm any booking or purchase.
How do I get a refund?
Refund policies vary by vendor. For any refund requests, please contact the vendor directly or our support team for assistance.
You can apply for refund on your dashboard
When will I be charged for a booking?
Payment is typically processed when you confirm your booking.
Some vendors may require upfront payment, while others may require payment on service completion.
Hotel, Facility and Food vendors are instant payment as your place order or book for venue or an Hotel room/lodge
What payment methods do you accept?
We accept various payment methods THROUGH Paystack (Secured) including:
1. Credit/Debit Cards
2. Bank Transfers
3. Mobile Money
4. USSD
Who can see my profile information?
Your public profile information is visible to all users, but sensitive details like payment information are kept private and secure.
Can I delete my account?
Yes, you can request account deletion by contacting our support team or through your account settings.
How is my data protected?
We follow strict security protocols and comply with data protection regulations. Your information is never shared with third parties without your consent.
What data does Oyinmarket collect?
We collect only the information necessary to provide our services, including:
- Name and contact information
- Business details
- Booking and transaction history
- User preferences
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your financial information.
What happens to my data if I cancel?
Your data will be retained for a period of time as per our privacy policy. You can request data deletion by contacting support.
Can I upgrade or downgrade my plan?
Yes, you can change your subscription plan anytime from your account dashboard.
How do I cancel my subscription?
You can cancel anytime from your account settings. Your subscription will remain active until the current billing period ends.
What subscription plans are available?
We offer various plans including:
1. Free (Basic browsing)
2. Premium (Full access to features)
3. Business (For vendors with advanced needs)
Check our pricing page for current rates.
4. Daily, Weekly, mononthly subscriptions for customers browsing for services frequently
Why do I need a subscription?
Subscriptions give you access to premium features like contacting vendors, booking services, and viewing detailed profiles.
I forgot my password. What do I do?
Click "Forgot Password" on the login page, enter your email, and follow the password reset instructions.
How do I create an account?
Click the "Sign Up" button, fill in your details, verify your email, and you're ready to go!
How do I handle returns?
You can set your own return policy in your shop settings.
What are the shipping options?
You can set up your own shipping methods and rates, or use our integrated shipping solutions.
How do I manage inventory?
Your shop dashboard provides inventory management tools to track stock levels and update product availability.
Can I sell multiple types of products?
Yes, you can list unlimited products across different categories in your shop.
What should I do if I have a problem with a vendor?
Contact our support team immediately. We take all complaints seriously and will investigate to ensure a fair resolution.
How are reviews verified?
Only users who have completed a booking with a vendor can leave reviews. This ensures all reviews are authentic and trustworthy.
How do I leave a review?
After your service is completed, you'll receive an email invitation to leave a review. You can also visit the vendor's profile and click "Write a Review."
How do I leave a review?
After your service is completed, you'll receive an email invitation to leave a review. You can also visit the vendor's profile and click "Write a Review."
Can I cancel a booking?
Yes, you can cancel a booking by contacting the vendor directly or reaching out to our support team. Please note that cancellation policies may vary by vendor.
What happens after I submit a booking request?
The vendor will receive your request and respond within 24-48 hours. You'll receive a notification once they accept or decline your booking.
How do I find a specific service?
Use our search bar at the top of the page, browse by category (Artisans, Food, Hotels, Shops, Facility), or filter by location to find exactly what you need.
How do I contact customer support?
Email: support@oyinmarket.com
Phone:
Live chat: Available on our website
WhatsApp: 09096961978
What areas does Oyinmarket cover?
We currently serve major cities across Nigeria, with a focus on Bayelsa, Delta, Akwa-Ibom, Rivers, Edo States and surrounding areas. We're constantly expanding to new locations.
How do I get started on Oyinmarket?
Simply create a free account, browse through our categories, find the service you need, and connect with the vendor directly through our platform.
Who can use Oyinmarket?
Anyone can use Oyinmarket! Whether you're a customer looking for services, a business owner wanting to list your services, or an artisan seeking more clients, Oyinmarket is for you.
What happens when I log in?
You gain access to your personalized dashboard to manage bookings, orders, and messages.
Why do I see a "You need an active subscription" message?
Viewing detailed profiles of certain vendors may require an active subscription plan.
How long does it take to approve my vendor application?
The review process typically takes up to 48 hours.
How do I create a shop?
Sign up as a "Shop Owner/Seller"
1. Complete your shop profile
2 Add your products with prices and descriptions
3. Set up shipping options
4. Submit for approval
How do I book a service?
Navigate to the vendor's profile, click the booking icon.
1. Find the vendor you want to book
2. Click on their profile
3. Select the service you need
4. Choose your preferred date and time
5. Fill in your details and submit the booking request
6. Wait for confirmation from the vendor
How do I contact an artisan or vendor?
You can book or initiate a chat via the "Chat" button on the vendor's profile page.
How do I search for services on Oyinmarket?
You can use the search bar at the top of the page to find specific services. You can also browse by category or location.
Is Oyinmarket free to use?
Browsing the marketplace and viewing vendor profiles is completely free. However, some features like contacting vendors or booking services may require a subscription plan depending on the vendor's settings.
What is Oyinmarket?
Oyinmarket is a trusted multi-vendor marketplace platform that connects users with verified local businesses, artisans, food vendors, hotels, and shops across Nigeria. We make it easy to find and book trusted local services.
Who can see my profile information?
Your public profile information is visible to all users, but sensitive details like payment information are kept private and secure.
Can I delete my account?
Yes, you can request account deletion by contacting our support team or through your account settings.
How is my data protected?
We follow strict security protocols and comply with data protection regulations. Your information is never shared with third parties without your consent.
What data does Oyinmarket collect?
We collect only the information necessary to provide our services, including:
- Name and contact information
- Business details
- Booking and transaction history
- User preferences
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your financial information.
What happens to my data if I cancel?
Your data will be retained for a period of time as per our privacy policy. You can request data deletion by contacting support.
Can I upgrade or downgrade my plan?
Yes, you can change your subscription plan anytime from your account dashboard.
How do I cancel my subscription?
You can cancel anytime from your account settings. Your subscription will remain active until the current billing period ends.
What subscription plans are available?
We offer various plans including:
1. Free (Basic browsing)
2. Premium (Full access to features)
3. Business (For vendors with advanced needs)
Check our pricing page for current rates.
4. Daily, Weekly, mononthly subscriptions for customers browsing for services frequently
Why do I need a subscription?
Subscriptions give you access to premium features like contacting vendors, booking services, and viewing detailed profiles.
I forgot my password. What do I do?
Click "Forgot Password" on the login page, enter your email, and follow the password reset instructions.
How do I create an account?
Click the "Sign Up" button, fill in your details, verify your email, and you're ready to go!
What happens when I log in?
You gain access to your personalized dashboard to manage bookings, orders, and messages.
Why do I see a "You need an active subscription" message?
Viewing detailed profiles of certain vendors may require an active subscription plan.
