OYINMARKET ARTISAN SERVICES DISCLAIMER
Last Updated: 12 August 2026
1. IMPORTANT NOTICE
OyinMarket is an online marketplace and platform designed to connect customers with independent local artisans and service providers.
OyinMarket may provide a platform through which customers can discover, contact, communicate with, request services from, and engage artisans listed on the platform.
However, OyinMarket is not the artisan, contractor, technician, tradesperson, employee, agent, partner, or employer of any artisan listed on the platform unless expressly stated otherwise.
The actual service is provided by the artisan directly to the customer.
Accordingly, customers should understand that the quality, safety, legality, timeliness, price, workmanship, materials, performance, and completion of any artisan service are primarily the responsibility of the artisan providing that service.
2. INDEPENDENT ARTISANS
Artisans listed on OyinMarket operate independently and are responsible for the services they provide.
An artisan may include, but is not limited to:
Electricians;
Plumbers;
Carpenters;
Bricklayers;
Masons;
Painters;
Tilers;
Welders;
Mechanics;
Air-conditioner technicians;
Generator technicians;
Hairdressers;
Hair braiders;
Nail technicians;
Cleaners;
Caterers;
Repair technicians;
Builders;
Fashion designers;
Other skilled tradespeople and service providers.
Each artisan is responsible for ensuring that they possess the appropriate skills, experience, equipment, permits, licences, qualifications, insurance, and authorisations required for the particular service they undertake, where applicable.
3. OYINMARKET DOES NOT PROVIDE THE ARTISAN'S SERVICE
Unless expressly stated otherwise, OyinMarket does not itself perform the service advertised by an artisan.
When a customer engages an artisan, the agreement for the actual work is between the customer and the artisan.
For example, if a customer engages an electrician through OyinMarket, the electrician—not OyinMarket—is responsible for carrying out the electrical work.
Similarly, if a customer engages a mechanic, plumber, carpenter, generator technician, air-conditioner technician, hairdresser, builder, or any other artisan, the artisan remains responsible for the actual service provided.
4. NO GUARANTEE OF WORKMANSHIP
OyinMarket does not guarantee that an artisan will:
Complete a job successfully;
Complete a job within a particular period;
Perform work to a particular standard;
Use particular materials;
Charge a particular price;
Correctly diagnose a problem;
Provide an accurate quotation;
Honour every representation made before engagement;
Remain available after accepting a job;
Complete a job after receiving payment;
Meet the customer's expectations; or
Produce a particular result.
Customers engage artisans at their own discretion and should exercise reasonable care before agreeing to any work.
5. ARTISAN FAILURE, POOR WORKMANSHIP OR INCOMPLETE WORK
OyinMarket is not responsible for the failure of an independent artisan to perform, properly perform, complete, or satisfactorily perform a service, except to the extent that applicable law provides otherwise.
Where an artisan:
Fails to attend an appointment;
Arrives late;
Abandons a job;
Performs defective or unsatisfactory work;
Damages property;
Uses unsuitable materials;
Charges more than the agreed amount without proper agreement;
Fails to honour an agreed quotation;
Fails to complete a project;
Performs work that requires correction;
Causes loss or damage through negligence or misconduct; or
Otherwise fails to meet the customer's expectations,
the customer should first seek resolution directly with the artisan.
OyinMarket may, where appropriate and at its discretion, assist with communication, complaint handling, investigation, mediation, account review, or other marketplace support. However, such assistance does not automatically make OyinMarket responsible for the artisan's actions, omissions, workmanship, or obligations.
6. DAMAGE TO CUSTOMER PROPERTY
Artisans may work on or around a customer's property, equipment, vehicle, building, electrical system, plumbing system, appliances, furniture, clothing, hair, personal belongings, or other property.
The artisan is responsible for taking reasonable care when performing the agreed service.
If an artisan damages a customer's property, the customer should document the damage and contact the artisan promptly.
OyinMarket does not automatically assume responsibility for damage caused by an independent artisan.
Where appropriate, OyinMarket may review a complaint and take action against an artisan's OyinMarket account, including warnings, suspension, removal, or other marketplace measures.
7. PERSONAL INJURY, ACCIDENTS AND SAFETY
Artisan services may involve potentially dangerous activities, including electrical work, construction, welding, mechanical repairs, use of tools, working at heights, use of chemicals, installation work, and other activities that may carry inherent risks.
Customers should take reasonable precautions and should not request an artisan to perform work that is unsafe or unlawful.
The artisan is responsible for performing the service in accordance with applicable safety requirements and exercising reasonable care.
Except to the extent required by applicable law, OyinMarket does not assume responsibility for injury, accident, loss, or damage arising from the performance of services by an independent artisan.
8. CUSTOMER'S RESPONSIBILITY
Before engaging an artisan, customers are encouraged to:
Review the artisan's profile and available information;
Confirm the exact service required;
Ask questions about the artisan's experience and qualifications where relevant;
Request a quotation before work begins;
Clearly agree on the scope of work;
Confirm the expected completion date;
Agree on the materials to be used;
Confirm who is responsible for purchasing materials;
Confirm payment terms;
Keep records of quotations, receipts, messages, photographs, and agreements;
Inspect completed work where reasonably possible; and
Obtain specialist or professional advice where the nature of the work requires it.
For significant construction, electrical, structural, mechanical, medical, legal, financial, or other specialised work, customers should independently verify the artisan's qualifications and authorisations where appropriate.
9. ARTISAN INFORMATION
OyinMarket may display information supplied by artisans, including:
Name;
Business name;
Service category;
Location;
Experience;
Portfolio;
Photos;
Description;
Contact information;
Reviews;
Ratings;
Prices or estimated prices; and
Other profile information.
OyinMarket does not guarantee that every piece of information supplied by an artisan is complete, accurate, current, or error-free.
Customers should verify important information directly with the artisan before entering into an agreement.
10. REVIEWS AND RATINGS
Reviews and ratings may reflect the personal experiences and opinions of individual customers.
A review does not constitute a guarantee, warranty, certification, endorsement, or representation by OyinMarket that an artisan will provide the same level of service to another customer.
OyinMarket may moderate, remove, investigate, or restrict reviews in accordance with its platform policies.
11. NO PROFESSIONAL CERTIFICATION OR WARRANTY
The presence of an artisan on OyinMarket should not automatically be interpreted as a professional certification, government licence, warranty, guarantee, insurance confirmation, or formal endorsement by OyinMarket.
Where OyinMarket specifically identifies an artisan as verified, that verification should be understood only within the scope expressly stated by OyinMarket.
Verification of identity or profile information does not necessarily mean that OyinMarket has independently verified every aspect of the artisan's skills, qualifications, experience, insurance, licences, equipment, or workmanship.
12. PRICES AND QUOTATIONS
Prices displayed by artisans may be estimates, starting prices, promotional prices, or prices applicable only to specific circumstances.
The final price of a service may depend on:
Scope of work;
Materials required;
Distance;
Labour;
Complexity;
Additional repairs;
Changes requested by the customer;
Site conditions; or
Other factors agreed between the customer and artisan.
Customers should obtain and agree upon the final price with the artisan before substantial work begins whenever possible.
OyinMarket is not responsible for disagreements between customers and artisans regarding pricing unless OyinMarket has expressly undertaken responsibility for the relevant transaction.
13. PAYMENTS
Where OyinMarket provides a payment facility or payment-related service, the applicable payment terms, refund policy, cancellation policy, and transaction conditions will apply.
Where payment is made directly to an artisan outside an OyinMarket-controlled payment system, the customer and artisan are responsible for resolving payment disputes between themselves.
Customers should retain proof of payment.
An OyinMarket listing does not by itself constitute a guarantee that money paid directly to an artisan will be recoverable if the artisan fails to perform.
14. CANCELLATIONS AND REFUNDS
Unless OyinMarket expressly provides a refund or cancellation policy applicable to a particular transaction, refunds for services are primarily a matter between the customer and the artisan.
OyinMarket may assist in resolving complaints where reasonably possible but does not guarantee a refund from an independent artisan.
Where OyinMarket has actually received and controls funds in relation to a transaction, any refund will be handled according to the applicable transaction terms and refund policy.
15. DISPUTES BETWEEN CUSTOMERS AND ARTISANS
Customers and artisans are encouraged to resolve disputes directly and in good faith.
Where a dispute cannot be resolved directly, OyinMarket may, at its discretion, review the matter and may take appropriate marketplace action.
Such action may include:
Contacting the parties;
Requesting evidence;
Reviewing messages or transaction records;
Issuing a warning;
Restricting an account;
Suspending an artisan;
Removing an artisan from the platform;
Removing misleading content; or
Taking other reasonable platform-management measures.
However, OyinMarket is not obligated to act as a court, arbitrator, insurer, guarantor, contractor, or collection agency for disputes between customers and artisans unless expressly agreed otherwise.
16. FRAUD, MISREPRESENTATION AND MISCONDUCT
OyinMarket does not authorise fraud, theft, deception, harassment, threats, abuse, discrimination, unlawful activity, or other misconduct by artisans or customers.
If an artisan is suspected of fraudulent, deceptive, dangerous, unlawful, or abusive conduct, OyinMarket may investigate and may suspend or remove the artisan from the platform.
Customers should report suspected misconduct to OyinMarket promptly and should contact the appropriate authorities where the circumstances require it.
17. OYINMARKET'S RIGHT TO REMOVE OR SUSPEND ARTISANS
OyinMarket reserves the right, subject to applicable law and its platform policies, to suspend, restrict, deactivate, or remove an artisan's account or listing.
Reasons may include:
Customer complaints;
Poor service;
Repeated cancellations;
Fraud allegations;
Misrepresentation;
Safety concerns;
Policy violations;
Abuse or harassment;
Failure to comply with platform requirements; or
Other legitimate marketplace or operational reasons.
Removal of an artisan from OyinMarket does not automatically determine whether the artisan is legally liable to a customer.
18. THIRD-PARTY SERVICES
OyinMarket may use or provide access to third-party services, payment processors, communication tools, mapping services, hosting providers, verification services, or other third-party technologies.
Third-party services may have their own terms, conditions, privacy policies, and limitations.
OyinMarket is not responsible for failures caused exclusively by third-party systems outside OyinMarket's reasonable control, except where applicable law provides otherwise.
19. PLATFORM AVAILABILITY
OyinMarket aims to keep its platform available and functional but does not guarantee uninterrupted, error-free, secure, or continuous availability.
The platform may occasionally be unavailable because of:
Maintenance;
Technical failures;
Internet connectivity;
Hosting problems;
Security incidents;
Third-party service interruptions;
Software updates;
Power failures;
Natural events; or
Other circumstances beyond OyinMarket's reasonable control.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, OyinMarket shall not be liable for losses, damages, costs, expenses, claims, or liabilities arising directly or indirectly from:
The acts or omissions of an independent artisan;
Poor or defective workmanship;
Failure to complete a service;
Delay or cancellation by an artisan;
Damage caused by an artisan;
Personal injury caused by an artisan;
Incorrect information supplied by an artisan;
Disputes between customers and artisans;
Agreements entered into directly between customers and artisans;
Payments made directly to artisans;
Materials supplied or selected by an artisan;
An artisan's failure to possess required qualifications, licences, permits, or insurance;
An artisan's unlawful or fraudulent conduct; or
Any other matter arising primarily from the independent service relationship between the customer and artisan.
Nothing in this disclaimer is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.
21. NO GUARANTEE OF RESULTS
OyinMarket provides a platform for connecting customers with service providers. OyinMarket does not guarantee that the engagement of any particular artisan will produce a particular result.
For example, if a customer hires an artisan to repair an appliance, generator, vehicle, air conditioner, electrical system, plumbing system, building, furniture, or other item, OyinMarket does not guarantee that the item will be successfully repaired or that the problem will not recur.
The artisan is responsible for the diagnosis, advice, work, materials, and result of the service they provide.
22. EMERGENCY SERVICES
OyinMarket should not be relied upon as an emergency response service.
Where a situation presents an immediate risk to life, health, property, or public safety, customers should contact the appropriate emergency or professional service rather than relying solely on an OyinMarket artisan listing.
23. CUSTOMER ACCEPTANCE
By accessing OyinMarket, contacting an artisan through OyinMarket, requesting a service, engaging an artisan, or otherwise using the artisan marketplace, the customer acknowledges that:
OyinMarket is primarily a marketplace and connection platform;
Artisans may operate independently;
The artisan is responsible for the actual service provided;
The customer is responsible for making reasonable enquiries before engaging an artisan;
OyinMarket does not guarantee the performance of every artisan; and
The customer agrees to the terms of this disclaimer to the extent permitted by applicable law.
24. IMPORTANT CUSTOMER WARNING
DO NOT assume that an artisan's presence on OyinMarket means that OyinMarket guarantees the artisan's work.
Customers should independently confirm the scope, price, timing, qualifications, materials, warranties, and other important terms before commencing a substantial job.
For high-value or technically complex work, customers should consider obtaining a written quotation or agreement and, where appropriate, independent professional advice.
25. REPORTING A PROBLEM
If you experience a serious problem with an artisan found through OyinMarket, you should report the matter to OyinMarket as soon as reasonably possible.
When making a complaint, provide as much supporting information as possible, including:
Artisan's name or business name;
Date of engagement;
Description of the service;
Agreed price;
Payment evidence;
Photographs or videos;
Messages or other communications;
Description of the problem; and
Any other relevant evidence.
OyinMarket may review the complaint and take appropriate action in accordance with its policies.
26. RESERVATION OF RIGHTS
OyinMarket reserves the right to amend, update, modify, or replace this disclaimer from time to time.
The latest version published on the OyinMarket platform will apply to future use of the platform, subject to applicable law.
27. LEGAL COMPLIANCE
This disclaimer is intended to clarify the relationship between OyinMarket, customers, and independent artisans.
Nothing in this disclaimer is intended to remove, restrict, or waive any legal right or responsibility that cannot legally be excluded under applicable law.
Where a provision of this disclaimer is found to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
28. CONTACT OYINMARKET
For questions, complaints, or concerns relating to artisan listings or marketplace activity, customers may contact OyinMarket through its official contact channels.
OyinMarket
Address: No. 6, Ebisam Road, Akenfa, Yenagoa, Bayelsa State, Nigeria
Telephone: +234 201 330 0207
WhatsApp: +234 909 696 1978
Email: info@oyinmarket.com
Website: oyinmarket.com.ng
SHORT NOTICE FOR ARTISAN PROFILE/SERVICE PAGES
Important: Artisans listed on OyinMarket are independent service providers. OyinMarket provides a platform for customers to discover and connect with artisans but does not guarantee the quality, safety, price, availability, workmanship, or completion of services provided by any independent artisan. Customers should confirm the scope of work, price, qualifications, materials, timelines, and other important terms directly with the artisan before engaging their services. To the extent permitted by applicable law, OyinMarket is not responsible for loss, damage, injury, delay, poor workmanship, incomplete work, or other issues arising from services provided by an independent artisan.
VERY SHORT CHECKOUT/BOOKING NOTICE
By proceeding, you acknowledge that the artisan is an independent service provider. OyinMarket facilitates the connection between you and the artisan but does not guarantee the artisan's workmanship, service quality, pricing, availability, or completion of the job. Please confirm all important terms directly with the artisan before work begins.