OYINMARKET PRIVACY POLICY
Last Updated: 12 August 2026
OyinMarket respects your privacy and is committed to protecting the personal information of customers, vendors, artisans, hotel and facility owners, food vendors, and other users of the OyinMarket platform.
This Privacy Policy explains how OyinMarket collects, uses, stores, protects, and shares information when you access or use OyinMarket through our website, marketplace services, communication features, account services, or other services provided through the platform.
It applies to information relating to:
Customers who use OyinMarket to purchase products, make bookings, or request services;
Vendors who list and sell products on OyinMarket;
Artisans who list and provide skilled services;
Hotel and facility owners who list hotels, rooms, facilities, and accommodation services; and
Food vendors who list and provide food, meals, catering, and related services.
By accessing or using OyinMarket, you acknowledge that you have read and understood this Privacy Policy.
1. ABOUT OYINMARKET
OyinMarket is an online marketplace designed to connect customers with local businesses and independent service providers.
The platform may allow customers to discover, contact, communicate with, and transact with:
Vendors;
Artisans;
Hotel and facility owners;
Food vendors; and
Other businesses and service providers listed on OyinMarket.
OyinMarket may provide tools for product listings, service listings, bookings, orders, payments, communication, reviews, ratings, delivery, and other marketplace activities.
2. INFORMATION WE COLLECT
Depending on how you use OyinMarket, we may collect different types of information.
2.1 Information Provided by Customers
Customers may provide information when they:
Create an account;
Place an order;
Make a hotel or facility booking;
Request an artisan service;
Purchase food;
Contact a vendor;
Contact an artisan;
Contact a hotel or facility owner;
Contact a food vendor;
Submit reviews or ratings;
Make payments;
Contact customer support; or
Otherwise use OyinMarket.
This may include:
Full name;
Username;
Email address;
Telephone number;
WhatsApp number;
Delivery address;
Billing address;
State;
Local Government Area;
Location information;
Order information;
Booking information;
Service requests;
Payment-related information;
Reviews and ratings; and
Other information voluntarily provided by the customer.
3. INFORMATION PROVIDED BY VENDORS
Vendors who list products on OyinMarket may provide information including:
Full name;
Business name;
Business description;
Telephone number;
Email address;
Business address;
State;
Local Government Area;
Business category;
Product information;
Product images;
Product prices;
Business logo;
Bank or payment information where required;
Delivery information;
Business hours;
Reviews;
Ratings; and
Other information necessary to operate their marketplace account.
Some business information may be displayed publicly to customers.
4. INFORMATION PROVIDED BY ARTISANS
Artisans who list services on OyinMarket may provide information including:
Name;
Business name;
Profile information;
Telephone number;
Email address;
Service category;
Subcategory;
State;
Local Government Area;
Service location;
Description of services;
Years of experience;
Portfolio information;
Portfolio photographs;
Profile photograph;
Availability information;
Pricing information;
Reviews;
Ratings; and
Other information necessary to create and operate an artisan profile.
Information intentionally included in a public artisan profile may be visible to customers and other visitors to OyinMarket.
5. INFORMATION PROVIDED BY HOTEL AND FACILITY OWNERS
Hotel and facility owners may provide information necessary to list and manage their properties and facilities.
This may include:
Owner or representative name;
Hotel or facility name;
Business description;
Telephone number;
Email address;
Property address;
State;
Local Government Area;
Room information;
Facility information;
Accommodation prices;
Availability;
Property photographs;
Amenities;
Booking information;
Bank or payment information where required;
Reviews;
Ratings; and
Other information required to operate the listing.
Certain property and business information may be publicly displayed on OyinMarket.
6. INFORMATION PROVIDED BY FOOD VENDORS
Food vendors may provide information including:
Vendor name;
Business name;
Telephone number;
Email address;
Business location;
State;
Local Government Area;
Food categories;
Menu information;
Food photographs;
Prices;
Opening hours;
Delivery information;
Business description;
Payment information where required;
Reviews;
Ratings; and
Other information necessary to operate their food vendor account.
Information intentionally published as part of a food vendor's public listing may be visible to customers and other visitors.
7. INFORMATION COLLECTED AUTOMATICALLY
When you use OyinMarket, certain technical information may be collected automatically.
This may include:
IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Date and time of access;
Referring pages;
Login activity;
Session information;
General usage information; and
Technical information necessary to operate and secure the platform.
This information may be used to maintain, secure, troubleshoot, and improve OyinMarket.
8. LOCATION INFORMATION
Some OyinMarket features may use location-related information to help users discover nearby businesses and services.
Location information may be used to help users find:
Vendors;
Artisans;
Hotels;
Facilities;
Food vendors;
Delivery services; and
Other businesses or services available within a particular area.
Location information may also assist with delivery, service requests, and marketplace functionality.
You may control location permissions through your browser or device settings where applicable.
9. HOW WE USE YOUR INFORMATION
OyinMarket may use collected information to:
Create and manage accounts;
Provide marketplace services;
Connect customers with vendors;
Connect customers with artisans;
Connect customers with hotel and facility owners;
Connect customers with food vendors;
Process orders;
Process bookings;
Process service requests;
Facilitate communications;
Facilitate payments;
Provide customer support;
Verify accounts and submitted information;
Improve search results;
Improve marketplace functionality;
Personalise user experiences;
Prevent fraud and abuse;
Detect suspicious activity;
Maintain platform security;
Investigate complaints;
Resolve disputes;
Send important service notifications;
Send promotional communications where permitted;
Analyse platform usage;
Improve our services;
Maintain technical systems; and
Comply with applicable legal obligations.
10. COMMUNICATION BETWEEN USERS
OyinMarket may provide communication features allowing customers to communicate with:
Vendors;
Artisans;
Hotel and facility owners;
Food vendors; and
Other businesses or service providers.
Information contained in communications may be processed to:
Deliver messages;
Operate the messaging system;
Provide customer support;
Prevent abuse;
Investigate complaints;
Resolve disputes;
Maintain security; and
Improve the platform.
Users should never send passwords, OTPs, ATM PINs, card security codes, or other confidential security information through OyinMarket messages.
11. PUBLIC BUSINESS AND SERVICE INFORMATION
Business and service-provider profiles may contain information intended to be publicly visible.
This may include:
Business name;
Vendor name;
Artisan name;
Hotel or facility name;
Food vendor name;
Business description;
Location;
Contact information;
Product information;
Service information;
Portfolio photographs;
Property photographs;
Food photographs;
Prices;
Experience;
Amenities;
Ratings;
Reviews; and
Other information intentionally published by the account holder.
Users should understand that information intentionally published on public listings may be accessible to other users and visitors.
12. PAYMENT INFORMATION
Where OyinMarket provides payment functionality, transactions may be processed through third-party payment providers.
OyinMarket may receive transaction information such as:
Transaction reference;
Amount;
Payment status;
Order reference;
Booking reference;
Payment date; and
Other information required to reconcile a transaction.
OyinMarket does not require users to provide their ATM PIN, banking password, card PIN, or OTP to OyinMarket.
Users should never disclose these credentials to vendors, artisans, hotel and facility owners, food vendors, couriers, or other users.
13. INFORMATION SHARING
OyinMarket may share relevant information where reasonably necessary to provide the services requested by users.
Vendors
Where necessary to fulfil an order, relevant customer information may be provided to the vendor responsible for the order.
Artisans
Where necessary to fulfil an artisan service request, relevant customer information may be provided to the artisan.
Hotel and Facility Owners
Where necessary to process a booking or accommodation request, relevant customer information may be provided to the applicable hotel or facility.
Food Vendors
Where necessary to fulfil a food order, relevant customer information may be provided to the applicable food vendor.
Delivery or Logistics Providers
Where delivery is required, relevant information may be shared with the applicable delivery or logistics provider.
Payment Providers
Transaction-related information may be processed by payment service providers.
Technology and Service Providers
OyinMarket may use third-party providers for:
Hosting;
Email;
SMS;
Payments;
Security;
Analytics;
Communication;
Cloud infrastructure;
Technical support; and
Other services necessary to operate OyinMarket.
14. LEGAL AND REGULATORY DISCLOSURES
OyinMarket may disclose personal information where reasonably necessary or required by:
Applicable law;
Court orders;
Regulatory authorities;
Law-enforcement authorities;
Legal proceedings; or
Other lawful requests.
Information may also be disclosed where reasonably necessary to protect the rights, property, safety, and security of OyinMarket, its users, or the public.
15. WE DO NOT SELL YOUR PERSONAL INFORMATION
OyinMarket does not intend to sell users' personal information as a commercial product.
However, information may be shared with vendors, artisans, hotel and facility owners, food vendors, payment providers, delivery providers, and technology service providers where reasonably necessary to provide services requested by the user or operate the platform.
16. DATA SECURITY
OyinMarket takes reasonable technical and organisational measures to protect personal information against:
Unauthorised access;
Misuse;
Loss;
Alteration;
Unauthorised disclosure; and
Destruction.
Security measures may include:
Access controls;
Authentication;
Secure connections;
Database security;
Monitoring;
Restricted administrative access; and
Other appropriate technical safeguards.
However, no internet-based system can be guaranteed to be completely secure.
17. ACCOUNT SECURITY
Users are responsible for protecting their account credentials.
Users should:
Use strong passwords;
Avoid sharing passwords;
Log out from shared devices;
Never share OTPs;
Never share ATM PINs;
Never share banking passwords;
Report suspicious activity; and
Contact OyinMarket if an account may have been compromised.
18. COOKIES
OyinMarket may use cookies and similar technologies to:
Maintain login sessions;
Remember preferences;
Improve website functionality;
Improve security;
Analyse platform usage; and
Improve user experience.
Users may control cookies through their browser settings.
Disabling certain cookies may affect some OyinMarket features.
19. REVIEWS, RATINGS AND USER CONTENT
Customers, vendors, artisans, hotel and facility owners, and food vendors may submit reviews, ratings, photographs, comments, listings, and other content.
Where content is submitted for public display, it may be visible to other OyinMarket users and visitors.
OyinMarket may moderate, restrict, or remove content that violates our policies or applicable requirements.
20. THIRD-PARTY SERVICES
OyinMarket may use or link to third-party services, including payment providers, communication services, mapping services, analytics providers, hosting providers, and other technologies.
Third-party services may have their own terms and privacy policies.
OyinMarket does not control the privacy practices of third-party services.
21. DATA RETENTION
OyinMarket may retain personal information for as long as reasonably necessary to:
Provide services;
Maintain accounts;
Complete transactions;
Maintain business records;
Resolve disputes;
Prevent fraud;
Maintain security;
Comply with legal requirements; or
Protect legitimate business interests.
When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable requirements.
22. YOUR PRIVACY RIGHTS
Subject to applicable law, users may have rights to:
Request access to personal information;
Request correction of inaccurate information;
Request deletion where legally applicable;
Request restriction of certain processing;
Object to certain processing;
Withdraw consent where applicable;
Request information about how personal information is used; and
Make a privacy-related complaint.
Some rights may be subject to legal or operational limitations.
23. UPDATING YOUR INFORMATION
Users should ensure that their OyinMarket account information remains accurate and current.
Where available, information may be updated through account settings.
Users may also contact OyinMarket for assistance with correcting their information.
24. ACCOUNT DELETION
Users may request closure or deletion of their OyinMarket account, subject to applicable legal, financial, security, fraud-prevention, and record-retention requirements.
Certain information may need to be retained after account closure where legally required or reasonably necessary.
25. RESPONSIBILITIES OF BUSINESSES AND SERVICE PROVIDERS
Vendors, artisans, hotel and facility owners, food vendors, and other businesses or service providers listed on OyinMarket may receive customer information necessary to fulfil orders, bookings, enquiries, or requested services.
Such businesses and service providers are expected to:
Protect customer information;
Use customer information only for legitimate purposes;
Avoid unnecessary disclosure of customer information;
Avoid selling customer information;
Maintain appropriate security; and
Comply with applicable privacy and data-protection requirements.
Customer information obtained through OyinMarket must not be used for unrelated or unlawful purposes.
26. FRAUD AND SECURITY INVESTIGATIONS
OyinMarket may process and retain information where necessary to investigate:
Fraud;
Payment disputes;
Account abuse;
Identity misuse;
Unauthorised access;
Harassment;
Threats;
Suspicious transactions;
Platform abuse; or
Violations of OyinMarket policies.
Where legally required, information may be disclosed to appropriate authorities.
27. CHILDREN'S PRIVACY
OyinMarket is not intended to encourage children to independently enter into commercial transactions or engage service providers without appropriate adult involvement.
If you believe that a child has provided personal information to OyinMarket without appropriate consent, please contact us.
28. CHANGES TO THIS PRIVACY POLICY
OyinMarket may update this Privacy Policy from time to time to reflect:
Changes to our services;
Changes in technology;
Changes in legal requirements;
Changes in business practices; or
Improvements to our privacy practices.
The updated version will be published on OyinMarket.
The “Last Updated” date at the beginning of this Privacy Policy indicates when it was most recently revised.
29. CONTACT OYINMARKET
If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
OyinMarket
Address: No. 6, Ebisam Road, Akenfa, Yenagoa, Bayelsa State, Nigeria
Telephone: +234 201 330 0207
WhatsApp: +234 909 696 1978
Email: info@oyinmarket.com
Website: oyinmarket.com.ng
30. IMPORTANT NOTICE
This Privacy Policy should be read together with OyinMarket's:
Terms and Conditions;
Artisan Services Disclaimer;
Refund Policy;
Vendor Terms;
Booking Terms; and
Other applicable OyinMarket policies.
Nothing in this Privacy Policy is intended to remove or limit any privacy right or legal protection that cannot lawfully be excluded.
SHORT PRIVACY NOTICE
Your privacy matters to OyinMarket. We collect and use information from customers, vendors, artisans, hotel and facility owners, food vendors, and other users to operate our marketplace, process orders and bookings, facilitate services and payments, connect users, provide customer support, improve our platform, and maintain security. We do not intend to sell your personal information. By using OyinMarket, you acknowledge this Privacy Policy and the way we process information as described above.